TERMS AND CONDITIONS

Effective Date: 21 May, 2023

Our Terms & Conditions Of Use are designed to comply with all relevant competition and consumer laws. This gives peace of mind to our customers and allows us to provide the highest level of customer service. If you are unsure or have any questions about our Terms & Conditions Of Use please contact us

In these Terms & Conditions Of Use "Chimera Coins ", "we", "us" and "our" refers to Chimera Coins, (ABN 53 366 508 366 ) or www.chimeracoins.com.au. Your access to, and use of all information on this website including purchase of our product(s) is provided subject to the following Terms & Conditions Of Use:

Key points

All products advertised are deemed brand new unless otherwise specified
All images provided of products are of the real product, but for illustrative purposes – true colour of product may differ, and the size may be bigger or smaller than suggested by the images
Prices are quoted in the indicated currency, and are inclusive of GST
Order processing times for in-stock items are generally 2-3 business days
Orders with items not immediately available are delayed until the last item by default, contact us if you are interested in a split order
International shipping is currently only available by special request at our discretion, contact us via email or the contact form
Visits to our website are subject to a limited license to access and use our information for personal use only
We offer a 30-day money back guarantee from time of delivery if your product is not as described on our website, or incorrect product or damaged whilst in possession of Chimera coins.
We do not offer refunds or replacements for change of mind on purchases
All our products come with guarantees that cannot be excluded under the Australian Consumer Law, including entitlement to a replacement or refund for major failure, and at least a repair for minor failure

Customers

In order to access the full services provided on this website, we recommend creating a Customer Account. Creating an account enables access to your Order History, Reward Points, and Saved Credit Cards. You agree to ensure that your registration details are true and accurate at all times and you undertake to update your details when they change
Upon registration, you will be required to provide a password and email address owned by you or with the consent of the owner
We also offer a Guest checkout option which only requires necessary contact and shipping information for you to complete your order. You agree to ensure that your details are true and accurate at time of order
We reserve the right to terminate your registration at any time if you breach these Terms & Conditions Of Use

Products

Selected products may have purchasing limitations or future shipping dates which are clearly stated on the individual product pages. If your order exceeds the maximum purchase quantity, we reserve the right to modify or cancel your order without notice
All products we advertise are deemed brand new unless otherwise specified on the individual product page
We strive to ensure all products are described as accurately as possible on our website, however, if there is an error in the product description, product image or price, Chimera Coins reserves the right to correct any errors or omissions including pricing or not offer the product for sale.
Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour or that any given image will reflect or portray the full design or options relating to that product
Products may be bigger, or more likely smaller than the images suggest; please refer to our sizing descriptions in the product page for dimensions.

Ordering

Prices are quoted in the currency as indicated, if you are unsure of the currency feel free to contact us. Prices are inclusive of GST, but it is worth noting that Chimera Coins is currently trading as a sole trader and thus does not need to charge GST. We reserve the right to amend our prices at any time
Order processing times are generally 2-3 business days for stocked products
Pre-Order: Please check the relevant product page for shipping timeframes. Generally orders will ship within the specified timeframe, however, should there be a shipping delay we will notify you. Any orders containing Pre-Order products will ship once the Pre-Order item is in stock.
Custom Orders: A "custom order" is an order placed with Chimera Coins by an individual or business, that requires a special stock order to be placed with our supplier(s), and not a product usually stocked by us. Any products deemed a custom order are non-returnable and non-refundable
For change of mind order cancellations, a refund fee of up to 30c + 2% will be applied to cover non-refundable transaction fees. The refund fee will also be applied for orders placed incorrectly by the customer, through no fault of Chimera Coins.
We reserve the right to request photo identification for any order placed on our website. If identification is not supplied or the transaction is deemed suspicious or fraudulent, your order will be cancelled and refunded immediately.
Any order deemed suspicious or fraudulent will be reported to the Australian Cyber Security Centre
Where a product has been listed with an incorrect product description, product image or price due to error or oversight, we reserve the right to cancel the transaction. If cancelled, we will immediately refund the total amount using the original payment method
Title and risk of loss or damage of the supplied goods passes to you when the order has been delivered to the registered shipping address and signed for by you or an authorised party. A signature is required for all shipments

Shipping & Deliveries

To ensure your order is delivery safely and securely, all shipments include tracking and require Signature on Delivery. We offer complimentary free shipping for orders within Australia over a certain shipment value, and express shipping for orders within Australia for orders over a higher shipment value. For more information please see our shipping FAQ
For orders which contain items that are not immediately available, the default is that the shipment will be delayed until the last item is available. We can offer split shipments but free shipping discounts may not apply if the shipment value dips below our free shipping thresholds. Please contact us if you are interested in this for your order.
We currently only offer international shipping by special request at our discretion, please contact us via email or the contact form if you are interested.
All import fees and taxes for shipments outside of Australia are solely the responsibility of the customer (purchaser). Please check your local import / currency laws prior to placing your order.

Payment

We currently only offer Stripe as our third party payment option, which includes separate Terms and Conditions of Use.

For more information, please visit the relevant payment providers website as below:

Credit card payments by Stripe Click Here

Website Access & Use

When you visit our website, we give you a limited license to access and use our information for personal use only
You are permitted to download a copy of the information on this website to your computer for your personal use, use of our content in any other way infringes our intellectual property rights.
The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a license to use those materials
All trademarks, brands and logos which are used on this website are either owned by us or we have a license to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission
Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission
The license to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website

Disclaimers

Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose
To the extent permitted by law, any condition or warranty which would otherwise be implied into these Terms & Conditions Of Use is excluded
We take all due care in ensuring that our website is free of any virus, worm, Trojan and / or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website

Statutory Guarantees, Warranties & Product Returns

We offer a 30 day money-back guarantee from time of delivery if your product is not as described on our website, or an incorrect product or damaged whilst in possession of Chimera Coins. This guarantee does not cover change of mind on purchases, damage whilst in transit or damage by others
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
It is at our discretion whether to replace any products delivered to you that are faulty or received in a damaged condition. If you wish to return a faulty or damaged product, notify us immediately, either by email or our contact page. We take a "common sense" approach to replacement and damaged products and ask you to work with us
If we are unable, at the time of return to replace or exchange the approved returned goods, we undertake to reimburse you using the original payment method for the amount initially debited for the purchase, including packaging and postage charges

Schedule 2 of the Competition and Consumer Act 2010 (“C&C Act”) defines a consumer. Under the C&C Act we are a supplier of either goods or services or both to you, and as a consumer the C&C Act gives you statutory guarantees. Attached to the standard Terms & Conditions Of Use are:-

Schedule 2 of the C&C Act; and
Schedule 2 of the C&C Act; and
those statutory guarantees, all of which are given by us to you if you are a consumer

If you are a consumer within the meaning of Schedule 2 of the C&C Act of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-

We will repair or replace the goods or any part of them that is defective; or
Provide again or rectify any services or part of them that are defective; or
Those statutory guarantees, all of which are given by us to you if you are a consumer
Wholly or partly recompense you if they are defective
those statutory guarantees, all of which are given by us to you if you are a consumer

As a consumer under the C&C Act you may be entitled to receive from us notices under Schedule 2 section 103 of the C&C Act. In that regard:-

We will repair or replace the goods or any part of them that is defective; or
If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act

Limitation of Liability
If you are not a consumer within the meaning of Schedule 2 of the C&C Act then this clause applies to you. If you are a consumer within the meaning of the C&C Act then this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:-

To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again
We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied
We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with us
We do not participate in any way in the transactions between our users

Indemnity

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website. Force Majeure
If a Force Majeure event causing delay continues for more than Fourteen (14) days, we may terminate this Agreement by giving at least Seven (7) days notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control

Our Terms & Conditions Of Use may change from time to time. The latest effective date will be provided at the top of the policy. We will update this policy when necessary with changes to relevant laws or to reflect customer feedback.

Payment Methods